Co-Hosts David J. Morris and Dave Rand talk to Robin Jean Lyon of Western Montana’s favorite coffee chain, Copper Mountain Coffee.
Copper Mountain Coffee is a female-owned-and-operated business thriving in the Northwest corner of Montana. One part Business Management Degree, two parts grit and intuition, Robin leveraged her business savvy to transform an uninspired juice and coffee shop into a stylish 12-location chain of drive-thrus and cafés across the region.
Since 2006, Robin has been reading the landscape of customer demand and responding with her famous agility. “Focus on the people; don’t worry about making money” is what Robin has to say to everyone out there pursuing dreams of business ownership. After all, even if this entrepreneur had the choice, she’d still choose hard work over luck… “it’s more satisfying that way, we won’t appreciate what comes from luck nearly as much as through hard work.”
Over the last two decades, Robin has fearlessly led this growing business not from the front, per se, but shoulder-to-shoulder alongside her 90+ employees. They have a unique approach to company organization and effectiveness. Copper Mountain Coffee employees organize themselves into various teams, depending on the task at hand. Each team member knows what “hat” they’re wearing and together they get the job done! With communication at the forefront of the company’s values, the employees use a popular walkie-talkie app called Voxer. This enables teams to communicate via video messaging—a creative solution to address a common challenge all companies face: detecting tone in email. Using video messages improves communication quality and protects their great culture.
If you find yourself taking in the scenery of the Flathead Valley anytime soon, be sure to swing through one of twelve locations from Libby to Whitefish down thru Kalispell to Missoula. Robin recommends trying one of their customer-favorite signature drinks like the Copper Mountain Mocha and the Copper Top Latte.
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Find Copper Mountain Coffee on social and online:
And for a little taste of Copper Mountain Coffee at home, buy the coffee they’ve chosen to serve year after year: Dillons Blend.