DILLANOS COFFEE ROASTERS, INC. (“DCR”)
Effective Date/Last Modified: November 12, 2021.
• Information that we receive from you when you interact with the Services
• How we use and process the information that we receive
• If and why Personal Information may be disclosed to third parties
• Your choices regarding the collection and processing of your Personal Information
We collect various kinds of information that you provide to us as well as information we obtain from your use of the Services. Some of the types of information that we collect include:
“Personal Information” includes information associated with or used to identify or contact a specific person. Personal Information includes: (1) contact data (such as business name, organization information, email address and phone number); (2) demographic data (such as gender, date of birth and zip code); (3) certain Usage Data (defined below), such as IP address; (4) language, device and operating system data; and (4) user-generated content or purchases.
“Usage Data” includes information about an individual’s online activity that, by itself, does not identify the individual, such as:
• technical information, including your device, browser type, service provider, IP address, operating system, language and webpages visited;
• information about what you have searched for and looked at while using the Services;
• metadata, which means information related to items you made available through the Services, such as the date, time or location that a shared photograph or video was taken or posted;
• email marketing activity.
Generally, we do not consider Usage Data as Personal Information because Usage Data by itself usually does not identify an individual. Personal Information and Usage Data may be linked together. Different types of Usage Information also may be linked together and, once linked, may identify an individual person. Some Usage Data may be Personal Information under applicable law.
“Location Data” is a category of Personal Information collected about the location of a mobile device or computer, including:
• the location of the mobile device or computer used to access the Services derived from GPS or WiFi use;
• the IP address of the mobile device or computer or internet service used to access the Services;
• other information made available by a user or others that indicates the current or prior location of the user.
From You. We collect information from you when you:
• Use the Services. We collect Personal Information from you when you provide information as part of your use one of the Services, including opening a user account, making a purchase/completing a transaction, completing a customer satisfaction or market research survey, contacting us for help or information, subscribing to our services or otherwise voluntarily providing your Personal Information. We collect the information and content that you submit to us, such as when you enter comments, submit a review or create a user account.
From Our Business Partners and Service Providers. Third parties that assist us with our business operations also collect information (including Personal Information and Usage Data) about you through the Services and share it with us. For example, our vendors collect and share information with us to help us detect and prevent fraud.
Usage Data. We also automatically collect Usage Data when you interact with the Services.
From Cookies and Other Data Collection Tools. We, along with the service providers that help us provide the Services, use small text files called “cookies”, which are small computer files sent to or accessed from your web browser or your computer’s or tablet’s hard drive that contain information about your computer, such as a user ID, user settings, browsing history and activities conducted while using the Services. Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the Services. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.
Cookies help us improve the Services by: tracking users’ navigation habits and storing users’ password; customizing users’ experience with the Services; enabling us to analyze technical and navigational information about the Services; and helping to detect and prevent fraud.
We also use other cookies and other data collection tools such as web beacons and server logs), which we collectively refer to as “data collection tools,” to help improve your experience with the Services. For example, data collection tools help us remember users and make the Services more relevant to them.
The Services also may use data collection tools to collect information from the device used to access the Services, such as operating system type, browser type, domain and other system settings, as well as the operating system used and the country and time zone in which the computer or device is located.
Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers (including some mobile web browsers) provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Services.
We may use the information we collect for any of the following purposes:
• to provide the Services to you;
• to operate, improve and personalize the products, events and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
• for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Services;
• to communicate with users, including by email and other communication methods;
• to better understand how users access and use the Services, for the purposes of trying to improve the Services and to respond to user preferences, including language and location customization, personalized help and instructions, or other responses to users’ usage of the Services;
• to help us develop our new products and services and improve our existing products and services;
• to provide users with advertising and direct marketing that is more relevant to you;
• to assess the effectiveness of and improve advertising and other marketing and promotional activities on or in connection with the Services.
Please note that, in order to provide you with a better experience and to improve the Services, information collected through the Services may be used in an aggregated or individualized manner.
For example, Personal Information collected during use of one of the Services may be used to suggest particular content that can be made available to the user on another of the Services or be used to try to present more relevant advertising in another of the Services.
Please note that by providing us your email address, you consent to our using the email address to communicate with you regarding your purchase or other use of the Services, and to send you service-related notices, including any notices as required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as newsletters, updates or special offers. If you do not want to receive such messages, you may unsubscribe following the link provided in the email communication. If you correspond with us by email, we may retain the content of your email messages and our responses.
How We Share and Disclose Your Information
We may share and disclose information as described at the time information is collected or as follows:
When you consent. We may share Personal Information with third parties if you have given us your consent to do so. We will only share Sensitive Personal Information when you have given us your opt-in consent.
To perform services. We may disclose Personal Information to third parties in order to perform services requested or functions initiated by users. In addition, we may disclose Personal Information in order to identify a user in connection with communications sent through the Services. We also may offer users the opportunity to share information with friends and other users through the Services.
With third party service providers performing services on our behalf. We share information, including Personal Information, with our service providers to perform the functions for which we engage them (such as hosting and data analyses). We may share information as needed to operate other related services.
For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.
In aggregated form. We may share Personal Information about you in an aggregated form – that is, in a statistical or summary form that does not include any personal identifiers – with third parties in order to discover and reveal trends about how users like you interact with our services.
Information Storage and Security
We employ industry-standard security measures designed to protect the security of all information submitted through the Services. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our digital services. In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of any of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
It is important to us that you are able to access and review the Personal Information we have about you and make corrections to it or delete it, as necessary. To the extent possible without material expense or time by us and provided your requests are lawful, you can manage and correct the information we have on file about you. If you have any questions about how to manage, access or correct your Personal Information, please contact us at [email protected].
Disclaimer: Not Child-Directed
The Services are not intended for use by children. If you are under the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian.
Consistent with the requirements of the Children’s Online Privacy Protection Act (COPPA), if we learn that we have received any information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and subsequently we will delete that information.
EU/Swiss Privacy Shield Certification
We comply with the EU-U.S. Privacy Shield framework and the Swiss-U.S. Privacy Shield framework, as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that we adhere to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/ and https://www.privacyshield.gov/list.
Any personal information collected about EU visitors through the Services is processed in the United States by us or by a party acting on our behalf. When you provide personal information to us through the Services, you consent to the processing of your data in the United States. The Services are hosted in the United States.