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Customer Service

Need a hand with an online order or subscription?

Looking to connect with a person or department?

Our Customer Service Department is ready to help you with whatever you need.

Wholesale Services

Dillanos is the roaster for the most successful specialty coffee retailers in America.

Ready to explore Wholesale Services with us for your cafe as well?

Let’s get started.

Holiday Schedule

Dillanos Coffee Roasters is closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Christmas Day

Please also note that we will have limited hours on Christmas Eve and New Year’s Eve.

If you’d like more information about our operating hours, please feel welcome to connect with us via the Customer Service contact form.

A note about shipping from

Dillanos offers free shipping on orders $22 and over when sent within the contiguous United States. We do our best to find the best rate for shipping your order based on the weight of your order and the ship-to location. For those who live near the roastery in Sumner, Washington, a local pick-up option is available. Please note that UPS does not allow delivery to a PO Box, so if that address type is entered at check-out, UPS will not appear as a shipping method to choose. If you’d like a hand with anything related to your online order, please contact Customer Service.