Each product you subscribe to can be set to its own unique renewal order frequency.

Choose from:

• one week
• two weeks
• three weeks
• four weeks
• five weeks
• six weeks

Please consider that each order will be packaged and shipped separately according to the frequency you select.  We recommend combining orders in order to reduce the number of deliveries, if possible.

We offer subscriptions for more than just coffee.

Depending on how you shop with us, as a regular customer or one of our Commercial Accounts serving businesses and organizations, you can select from a variety of products.

• Coffee
• Syrups & Sauces
• Drink Ingredients
• Brew & Serve

Click here for our complete list of subscription products. But don’t worry, if you’re not sure about which products can be subscribed to, simply navigate to the product you’re interested in and scroll to the area where you can set your selections and add it to cart. If after selecting size and grind (or relevant options), an option for “How to Buy” does not appear, then the item cannot be set to subscription. It’s a one-time purchase only. Most often this follows common sense… not many of us are subscribing to t-shirts, after all.  (*Though if that’s on your radar, reach out to Customer Service to see if we can’t figure something out for ya.)

The short answer: you can do that.

1. Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
2. From there, make sure you are logged in so you can access your subscription.  Click on the “Subscriptions” link found on the menu.
3. Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription.
4. Clicking “Modify Item” will give you access to changing the grind and/or size of that particular coffee without disrupting your subscription’s renewal schedule, shipping address or payment method.

   

You bet you can.

1. Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
2. From there, make sure you are logged in so we can access your subscription.  Click on the “Subscriptions” link found on the menu.
3. Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription.
4. You’ll see a link: “Add Products” (<< this is your moment!)

When you click that link, a new screen will pop up.  Navigate coffees, drink ingredients, and brewing equipment–like filters.  Follow the prompts found within a product’s window to select options, such as size and grind, and add the product to your subscription.

Your payment method will be updated to reflect the new total.

Not quite sure if you’ve accomplished the mission?  We can send in back up.  Reach out to your friends in Customer Support so we can jump in to help.

We have great news: this is as easy as one, two, three.

1. Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
2. From there, make sure you are logged in so we can access your subscription.  Click on the “Subscriptions” link found on the menu.
3. Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription and click the little “X” to the left of the product’s title.

Phew! We are glad you asked.

There’s actually an important difference between the two options:

• PAUSE:  A paused subscription temporarily halts any upcoming renewal order until you log back in to reactive them.  You’re able to pause your subscription as often as you need without impacting the products, payment method, or addresses associated with it.
• CANCEL:  THIS IS FINAL.  Should you decide that pausing or modifying your subscription just won’t cut it anymore and it’s time to stop receiving your coffee automatically, you have the choice to cancel the subscription altogether.  But we want you to know that this is a permanent status; we cannot reactivate a subscription that has been cancelled.

Please note that even our tech team cannot bring a cancelled subscription back to life, so we encourage our customers to pause a subscription until you are sure that you are sure you’re not interested in it anymore.  And if you happen to cancel by mistake and want to have your items delivered automatically again, you’ll simply place a fresh order to start a new subscription from scratch for those items.

Absolutely.  And we think it’s pretty cool you’re doing that.

The way to do this is at checkout. Be sure to enter your information under the Billing Address. This is so the payment method you enter is able to be verified against the name and address on file with your bank or credit card company. Looking below that section, there are two additional blocks. The first is an opportunity to learn about our new coffees and the sales we run periodically by opting in to join our email list.  We’d love it if you did that! The bottom section is the Shipping Address field.  This is where you’ll enter the name and address of the person receiving the subscription items.  Entering their email and/or phone number may offer some assistance to our shipping partners, should the order require some help making its way to them.  That’s optional though — name and address is the key to sending your gift to someone else. Please note that we are not able to provide any kind of custom packaging such as gift wrapping or personalized notes enclosed in the box.