DCR COFFEE SUBSCRIPTIONS
Fresh coffee automatically delivered to your doorstep.
Choose from our freshly roasted coffee, professional-quality syrups and sauces, or essential tools for brewing the perfect cup from the comfort of home.
No fees.
No commitment.
No fuss.
You’re free to add new products, remove current ones, and even modify your coffee’s grind or size all without interrupting your delivery schedule.
*Prices are subject to change without notice. You may cancel your subscription at any time.
Due to limited availability, Dillanos Limited coffees and other seasonal coffees may not be available for subscription.
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SUBSCRIPTION SUPPORT
Frequently Asked Questions
These are some common questions our customers are curious about when starting or managing their subscription. Take a look at the FAQs below to see if the information is helpful. If not, feel welcome to connect with your friends in Customer Support.
How often can I set my subscription to renew?
Each product you subscribe to can be set to its own unique renewal order frequency.
Choose from:- one week
- two weeks
- three weeks
- four weeks
- five weeks
- six weeks
Which products can I subscribe to?
We offer subscriptions for more than just coffee.
Depending on how you shop with us, as a regular customer or one of our Commercial Accounts serving businesses and organizations, you can select from a variety of products. Click here for our complete list of subscription products. But don’t worry, if you’re not sure about which products can be subscribed to, simply navigate to the product you’re interested in and scroll to the area where you can set your selections and add it to cart. If after selecting size and grind (or relevant options), an option for “How to Buy” does not appear, then the item cannot be set to subscription. It’s a one-time purchase only. Most often this follows common sense… not many of us are subscribing to t-shirts, after all. (*Though if that’s on your radar, reach out to Customer Service to see if we can’t figure something out for ya.)What if I need to change the size or grind of my coffee?
The short answer: you can do that.
- Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
- From there, make sure you are logged in so you can access your subscription. Click on the “Subscriptions” link found on the menu.
- Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription.
- Clicking “Modify Item” will give you access to changing the grind and/or size of that particular coffee without disrupting your subscription’s renewal schedule, shipping address or payment method.
Can I add more products to my current subscription?
You bet you can.
- Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
- From there, make sure you are logged in so we can access your subscription. Click on the “Subscriptions” link found on the menu.
- Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription.
- You’ll see a link: “Add Products” (<< this is your moment!)
Your payment method will be updated to reflect the new total.
Not quite sure if you’ve accomplished the mission? We can send in back up. Reach out to your friends in Customer Support so we can jump in to help.
How do I remove an item from my subscription?
We have great news: this is as easy as one, two, three.
- Head over the Account button (pssst… look to the top right of your screen, if on a computer. If you’re on a mobile device, navigate to the menu to find the link.)
- From there, make sure you are logged in so we can access your subscription. Click on the “Subscriptions” link found on the menu.
- Find the subscription you’d like to manage, look at the middle of the screen to find the items associated with your subscription and click the little “X” to the left of the product’s title.
What’s the difference between pausing or cancelling my subscription?
Phew! We are glad you asked.
There’s actually an important difference between the two options:- PAUSE: A paused subscription temporarily halts any upcoming renewal order until you log back in to reactive them. You’re able to pause your subscription as often as you need without impacting the products, payment method, or addresses associated with it.
- CANCEL: THIS IS FINAL. Should you decide that pausing or modifying your subscription just won’t cut it anymore and it’s time to stop receiving your coffee automatically, you have the choice to cancel the subscription altogether. But we want you to know that this is a permanent status; we cannot reactivate a subscription that has been cancelled.